Manage your AI agents and live agents on one contact center platform.
Palera puts your conversations, customer data and AI in one secure place. Run them on every channel, for less per outcome.
Running their conversations on Palera
Contact centers and BPOs
Colleges and universities
How it works
Know first. Fix it in one reply.
Your AI watches every agent and campaign, flags what matters and acts when you say so.
- 7:00 AMMorning update
Your AI reports on last night before you ask: conversations, renewals and CSAT by channel, AI agents and live agents on one record.
- 9:00 AMHourly check
It spots agents running long on wrap time and books a time on your calendar to coach them.
- 10:15 AMUrgent alert
Voice CSAT drops because an AI agent is quoting the wrong dates. You reply once, and Palera pauses it and moves the calls to live agents.
Faster answers, higher CSAT and lower cost per outcome, without opening a dashboard.
What changes on the floor
+72%
Contact rate on outbound calls
EccoGroup USA, calling for Verizon
2.2×
Contact rate on student outreach, 27% to 59%
AMDA College of the Performing Arts
−30%
Live chat handle time, 10 to 7 minutes
EccoGroup USA
4.9¢
Per conversation, contact center software included
Published pricing
AI agents are joining the floor. Few contact centers have a way to manage them yet.
Contact centers are putting AI agents in front of real customers, often with a single vendor and no point of comparison. The best operators manage and coach AI agents the way they manage their live agents, in the same place.
One vendor, nothing to compare
With a single AI agent, it is hard to know how good it really is. Weak spots go unnoticed, and changing vendors means starting over without your history.
AI agents and live agents, measured apart
Each AI agent is scored inside its own vendor's platform, on that vendor's scale, separate from your live agents. Side-by-side comparison is out of reach, and what the AI learns stays with the vendor.
Score every conversation. Rank every agent.
Palera scores every conversation, AI and live, on the rubric you build, and ranks your AI agents against your best people. You see who to coach and what to scale.
Up to 5,000 conversations a month free. No credit card required.
Bring the AI you already use.
Claude, ChatGPT, Copilot or your own AI agent connects to every campaign, agent and channel through Palera's MCP server, with every action scoped and logged.
Up to 5,000 conversations a month free. No credit card required.
Control your conversation.
Palera was built to solve a problem that predates AI: conversations scattered across channels, systems and vendors. Every call, text, chat and social message, from AI agents and live agents alike, lands on one record, labeled with its outcome. AI turned that foundation into something more: a record you can question, act on and learn from in seconds.
Every channel, one thread
Voice, SMS, live chat, WhatsApp and social, all on the same record.
Replies land on the conversation
Not on one agent's desk. Whoever is free picks it up with the full history.
Ask it anything
Every conversation is searchable and labeled with its outcome, so your AI agents, QA agents and reports all work from the same facts.
It's yours
It feeds the CRM you already run, and it's portable on the day you ask.
Prove it on one campaign.
Nobody has to bet the floor on a migration to find out whether this works.
Your clients are moving to AI agents. Manage them for them.
Run every client's AI vendors side by side, each scoped to its own client, and hand each client one scorecard for every agent.
Start withOne client. Their CCaaS stays, calls are copied in, and nothing new appears on your agents' screens.
Put AI in front of customers, safely.
Live policy alerts, a kill switch and live takeover, so a person is always one click from the conversation.
Start withOne queue, with an AI agent answering overflow in seconds.
Reach more applicants, sooner.
Calls, texts and AI follow-up in one cadence. AMDA went from a 27% to a 59% contact rate.
Start withOne inquiry pool and a multichannel cadence.
Reach more consumers, inside Reg F.
Contact limits, disclosures and consent verified on every call and text. The Human Interactive Dialer and number intelligence lift contact rates up to 5x, with a person starting every dial.
See outbound and dialing →Start withOne campaign on the Human Interactive Dialer.
In their words
Our clients each want a different AI agent. Palera is the one place we can score all of them against our own people, coach them the same way, and show every client exactly how their agents are doing.
Now we are cooking with gas. On our old platform we updated caller IDs by hand.
What people ask before they switch.
Something else on your mind? Bring it to the demo, along with a month of real volume.
Do we have to replace our CCaaS?
Palera is a full contact center platform, so most clients move one campaign over, compare the numbers and expand from there. EccoGroup USA had campaigns running within days.
If you're a BPO and your client requires their own platform, it stays. Calls are copied into the record from it, never in the call path, and your agents keep working where they work today.
What happens if an AI agent says something it shouldn't?
The policy engine flags it in real time and alerts a supervisor, who can take over the conversation or pause that AI agent with the kill switch. Anything the AI agent promised, like a refund or a payment plan, lands in the commitments ledger for review.
Can we use our own AI vendor, or more than one?
Yes. Bring any vendor's AI agent, your client's included, and run several at once. Each vendor only sees what it is meant to see. If you change vendors, the new AI agent starts with the full history on your record instead of a cold start.
Do you charge per seat?
No. Seats are unlimited on every plan. You pay per conversation record, where a conversation is everything with one person across any channel inside a 72-hour window. If a fifth of your contacts are repeats inside that window, you pay for 80 conversations, not 100.
Do you have an IVR?
You do not need one. The IVR is obsolete. Palera is already connected to your telephony, so you can build an inbound voice agent on any frontier AI model and put it on your lines. Callers say what they need instead of pressing buttons, and the agent resolves it or hands it to a person with the full record on screen. No menu trees to build or maintain, and shorter calls for your customers.
Bring us one campaign.
Send a month of real volume. We'll model your bill against what you pay now, line by line, and show you how your agents would rank.
Prefer to pay for results? We can price on the outcome you need. See how →
Audited, compliant and recognized. Every client's data is segmented and runs in its own separate instance.
