Eric Kades
Founder and CEO
Entered the call center industry in 1996 as an agent. Has run programs totaling more than 10,000 agents, scaled one operation to 2,200, and partnered in three contact center exits.
Company
We could not buy it, so we built it
Palera was built by contact center operators who could not buy a platform that managed many clients and many channels in one agent interface, so they built one. Palera came out of running a contact center, not out of watching one. We needed a platform that could manage many clients and many channels in one agent interface, with the conversation history as the system of record. Nobody sold one, so we wrote it, used it on our own floor, and then sold that business.
Built by an operator. Palera's founder, Eric Kades, scaled a contact center to 2,200 agents and has run more than 10,000. He built Palera because no CCaaS he ran could connect a customer's conversations across channels, and it cost him business.
The people
Palera is led by Eric Kades, Founder and CEO; Rob Heller, Co-Founder, CFO and COO; and Kelvin Ndemo, Co-Founder and VP of Technology, with Geoff Mina on the advisory board.
Rob Heller
Co-Founder, CFO and COO
Founder and CEO of Dealyard, an Inc 5000 retailer. Founded MaterialNet, sold to Perfect Commerce. Portfolio manager at Concord International Investments.
Kelvin Ndemo
Co-Founder, VP of Technology
Leadership roles at Andela and WorkPayAfrica. Built the AI tool that helped Kenyans read the 2024 Finance Bill. Speaks across the African technology circuit.
Geoff Mina
Advisory Board
Founder and CTO of PureCallerID. Founder and CTO of Connect First, sold to RingCentral in 2019.
What we believe
The record outlives the seat, the channel, the vendor and the model
Palera's view is that the conversation record holds its value across every change of seat, channel, AI vendor and model. Channels will keep changing. AI vendors will keep arriving and leaving. The thing that holds value across all of it is the record of what was actually said to your customers, and who said it.
Palera therefore prices on conversations rather than seats, keeps the history on your side of the line, and will run somebody else's AI agent without complaint. If a platform only works when you stay, it was never really yours.
Trust
- SOC 2 Type II
- HIPAA compliant
- FERPA compliant
- Multi-tenant, multi-client in production
Talk to us
Bring us your volume
Send a month of traffic and we will price it against your current contract. Or bring one campaign and we will build it on the call.
Sales
hello@palera.ai
Partners
partners@palera.ai
On the web
palera.ai
