Video library
See the product do the thing
Palera's video library has ten short films, all recorded in the real Palera product.
Start here
The argument in one film
Your omnichannel contact center is a myth
Why context dies between channels, what it costs your floor, and what one record changes.
End to end
What one record does to a real case
Two accounts worked from first contact to resolution, across AI agents, live agents and three channels each.
One record, three agents, under a minute of human time
A text AI confirms the right party, a voice AI calls with the whole thread in hand, and a specialist closes it. Thirty days of silence to a resolution.
One record, four conversations, 29 seconds of human time
Two AI agents, two people, three channels, two days. The fourth rep opens with the fix already on screen.
The platform
Features, in the product
Stop finding out about your floor after the shift
Long wrap-ups flagged by name, coaching inside the live call, and summaries that write themselves across every channel.
New numbers won't fix your spam label. Here's what does
Spam labels caught on real SIM-card phones and carrier data, flagged numbers swapped automatically, and calls rerouted over a clean carrier path.
Rank AI agents against your best people
The AI scores every closed conversation on your rubric. A manager overrides, and the override is what trains the agent.
Stop going to spam and get your calls answered
Real-time number intelligence picks the number that will connect, and your name lands on the handset.
Calls and texts in one workflow, built in an afternoon
A multi-channel outbound cadence built live, with no code, and a CRM integration that writes itself.
Build any KPI without PowerBI or Tableau
Four KPIs and two charts in a couple of minutes, from system metrics, categories, outcomes and dispositions.
Never close a conversation with missing data
Internal forms that appear on the right disposition or campaign, branch as the agent answers, and write to the customer record.
Would you rather see it on your own data?
Bring a campaign, a list or a month of volume and we will run it live on the call.
