Real-time number intelligence
Numbers are checked against their live reputation before the call goes out, and rotated off when they start getting flagged. You dial from the number most likely to connect, not the one that happens to be next.
Platform / Voice
Stop going to spam. Get your calls answered.
Palera raises contact rate by fixing telephony first, with real-time number intelligence, branded caller identity and compliant dialing. You can have the best list, the best script and the best agents, and still lose because the handset says Spam Likely. Contact rate is a telephony problem before it is a people problem.
1:02
New numbers won't fix your spam label. Here's what does
Spam labels caught on real SIM-card phones and carrier data, flagged numbers swapped automatically, and calls rerouted over a clean carrier path.
What actually moves contact rate
Three things move contact rate most: real-time number intelligence, branded caller identity and compliant dialing.
Branded caller identity
Your name and your reason for calling land on the handset instead of an unknown ten digits. People answer names they recognize.
Compliant dialing
Attempt limits, calling windows, consent state and do-not-call handling applied per campaign, with the disclosures where the regulation wants them.
Throughput
Predictive dialing that keeps your agents talking
Palera's predictive dialer dials ahead of your floor, so a live person is waiting when an agent comes free. Getting calls answered is half of contact rate; the other half is making sure somebody is ready when the call connects. An agent dialing by hand spends most of the hour listening to ringing, voicemail and dead numbers, which is time you are paying for while nobody is being helped.
The dialer watches how fast your floor is actually clearing calls. Pacing follows real agent availability rather than a fixed multiplier somebody guessed at setup.
Pacing that follows the floor
The dial ratio moves with live agent availability, handle time and connect rate, campaign by campaign.
An abandon rate you set
Choose the ceiling per campaign and the dialer paces to stay under it. Drop rate sits on the live floor next to contact rate, so you can see it as it happens.
Voicemails filtered out
Answering machine detection keeps recordings and dead numbers away from your agents, so connects that reach an agent are connects worth having.
Blended with everything else
Predictive campaigns run beside inbound, manual and preview dialing and your messaging channels, in one workspace on one record.
Dialing mode is set per campaign, so a compliance-sensitive program can stay on preview while a high-volume one runs predictive.
Palera's predictive dialing is speed without a compliance problem. Abandon rate is capped per campaign. Calling windows and attempt limits still apply. Every dial is on the same record as the texts and chats that came before it.
The live floor
Monitor the floor. Find the call. Help your team.
Palera's live voice floor shows dials, connects, contact rate, wrap and drop rate across every account, group and campaign, blended or split into inbound and outbound, moving as the shift moves.
- Listen to a live call without either party hearing you
- Coach the agent privately while the customer stays on the line
- Take control of the call when it needs to be taken
- Alert thresholds, saved views and a wallboard for the floor
2:11
Stop finding out about your floor after the shift
Long wrap-ups flagged by name, coaching inside the live call, and summaries that write themselves across every channel.
Voice is not a separate system
The call lands on the record the texts are already on
A voice AI agent picking up a conversation that started over SMS gets the whole thread in real time. No summary written afterwards, no export from another platform, no asking the customer to repeat anything.
27% → 59%Contact rate before and after, at an enrollment client.Source: AMDA College of the Performing Arts, Palera deployment.
72%Higher contact rate for EccoGroup USA, with branded caller ID.Source: EccoGroup USA, Palera deployment.
Everything else you would expect
Palera Voice also includes inbound routing, every outbound dialing mode, call recording and voice reporting.
Inbound
AI voice agents in place of an IVR, skills-based routing, queues and callbacks.
Outbound
Manual, preview, predictive and cadence dialing, set per campaign.
Recording
Call recording with retention rules and redaction.
Reporting
Every voice metric available to custom dashboards.
Bring us a list that stopped connecting
We will run it and show you the contact rate difference on your own data.
