Platform
One platform, from the first text to the last report
Palera is an AI agent management platform built on full CCaaS. You can run Palera as your CCaaS, or put Palera over the CCaaS your client insists on. Either way, every channel writes to one conversation record, and every agent, AI or human, is graded against the same rubric.
AI agent management
Deploy agents from any vendor beside your people. Score every closed conversation, override the score, and send the correction back to the model.
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The conversation record
One thread per customer across voice, SMS, chat and social, surviving handoffs between agents, channels and AI vendors.
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MCP server New
Let any AI agent you authorize read your conversation record through one standard interface, scoped per client and audited on every pull, with no export and no second copy.
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Voice
Real-time number intelligence, branded caller identity, predictive dialing, and a live floor a supervisor can actually work.
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Workflows and campaigns
Multi-channel cadences built with no code, in an afternoon, with replies landing back on the same conversation.
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Dashboards and reporting
Any KPI you can define, per client, live, with no BI tool and no exported spreadsheet.
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Internal forms
Capture the data a campaign is missing, shown at the moment it matters, written straight to the customer record.
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Agent workspace
Every client and every channel in one interface, with the history, the knowledge base and the dispositions in reach.
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Governance and compliance
Policy checks on live answers, a ledger of what was promised, a kill switch, and SOC 2 Type II, HIPAA and FERPA underneath.
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Included, not an add-on
All of your CCaaS, in the per-conversation price
Every CCaaS feature in this list is included in Palera's per-conversation price. There is no separate platform license and no per-seat line. Carrier and messaging fees are passed through at cost, whether you bring your own carriers or use Palera's.
- Inbound and outbound voice, with recording and monitoring
- Manual, preview, predictive and cadence dialing per campaign
- SMS, MMS, WhatsApp, web chat, Facebook and Instagram, with email coming soon
- Skills-based routing, queues and callbacks, with AI voice agents in place of an IVR
- Dispositions, outcomes and categories you define
- Custom dashboards and live reporting per client
- Internal forms with branching and write-back
- Knowledge base in the agent's workspace
- Weekly rotas, one-off shifts and time off
- CRM write-back over custom APIs
See it on your own traffic
Bring us a month of volume and we will price it and show you the floor running it.
