Platform / MCP server
New · Released November 2026
BetaRun your contact center from Copilot, Claude or ChatGPT
Connect Palera to the AI assistant your team already uses and to any AI agent you want to run, whether you built it or a third party did. Standardized on one AI model? Keep it. The AI stays yours: Palera passes instructions to and from it and keeps the conversation record.
We connect your AI live on the call. Start read-only, revoke anytime.
Through Palera MCP, your AI tool will be able to:
- Set up clients, projects and campaigns
- Manage AI and human agents, with live alerts to your AI agents
- Build reports on Palera's own metrics
- Read and update the conversation record
The AI you already pay for can run your contact center. It just couldn't reach it safely. Until now.
Use the Copilot, Claude, ChatGPT or other AI you already have a contract with, or plug in an AI agent from one of Palera's integrated partners.
What you get
Your AI does the work. Your team gets the time back.
Connect your assistant once, then run Palera by asking. Here is what changes for your floor.
Launch campaigns in minutes, not weeks
Describe the client, campaign and cadence in plain language and it's built. No tickets, no admin backlog, no waiting on IT.
Stop mistakes before customers see them
Manage AI and live agents in one place, and send your AI agents live alerts the moment policy or priorities change.
Get answers without a BI team
Ask for any metric and get a finished table or chart on Palera's own definitions. No PowerBI, no analyst queue, no spreadsheet exports.
Never get locked into one AI vendor
Bring any vendor's agent or your own, and switch when a better one comes along without losing a single conversation of history.
No customer repeats themselves
Every AI and live agent sees the full history across channels before it speaks, so handle time drops and CSAT goes up.
Say yes to AI without the compliance risk
Every action is limited to the clients and fields you name, and logged in one audit trail you can hand to a client or regulator.
Just ask
Set up a campaign in one message
Your managers describe what they want. The assistant does the setup in Palera, step by step, and every step lands in the audit log.
- Clients, campaigns and cadences
- Agent assignments and AI agent channels
- Reports on demand, saved back to Palera
- Campaign Northwind · Enrollment follow-up created
- Cadence: call, text, call over 5 days
- AI voice agent assigned to first contact
- Live agents: enrollment team, 6 people
| Agent | Contact rate |
|---|---|
| AI voice agent | 61% |
| Maya Chen | 58% |
| Jordan Ellis | 52% |
Your AI stays yours
Standardized on one AI model? Keep it.
Many enterprises are required to work in one model. Palera doesn't replace it or train it. Your AI does the AI work. Palera sends it instructions, acts on the instructions it sends back and keeps the conversation record.
- Your model, your terms, your data agreements
- Switch AI vendors without losing the history
- One record across every AI and human agent
Governance
Built for the reality of contact center data
How it fits
One connection between your AI and your contact center
Your AI tools connect to the Palera MCP server. The server checks scope, logs the action and works on Palera directly. Nothing is exported and nothing is copied.
How it works
Four steps, and none of them is a data migration
Connect
Point your AI at your Palera endpoint and authorize it. Standard protocol, no custom integration.
Scope
Choose which clients, campaigns, channels and fields it can reach. Nothing is reachable by default.
Work
It sets things up and pulls the record it needs in real time, mid-conversation if needed.
Audit
Every request is logged: which agent, what it asked for, what came back and when.
"Every platform I ran promised to connect a customer's conversations across channels. None of them did, and it cost me business. We built the MCP server so whichever AI you choose works from that one record, under your rules."
Eric Kades · Founder and CEO, Palera. On the phones since 1996.
If you are a BPO
You or your client brings the AI agents.
You control the conversation.
Give your AI agents, or the ones your client brings, governed and scoped access while the record stays on your platform. Whoever manages the AI agents keeps the customer.
Questions
Do I have to move or copy my data?
No. That is the point. The record stays in Palera and the AI agent reads it in place through the MCP server. There is no export, no restructuring, no vector store to keep in sync, and no second copy of regulated data for you to defend.
Which AI agents can connect?
Any agent that speaks MCP, which is the standard most AI platforms are adopting. That covers Palera-partnered agents and agents your own team built. Palera remains the system of record whichever you choose, so switching later costs you a vendor rather than your history.
Can a connected agent see another client's conversations?
No. Access is scoped per client and nothing is reachable by default. You name the clients, campaigns, channels and fields each connection may read, and every request against that scope is logged.
What happens to personal data and call recordings?
Personal data is redacted or tokenized before it leaves the record. Recordings are never handed over as files; they are served through short-lived secure links that expire, so access cannot be forwarded or retained.
Will my conversations be used to train someone's model?
No. Connected models run under zero-retention, no-training terms. Your conversations are read to answer a request and are not kept or learned from.
How is this different from an API?
An API is something your developers build against. MCP is a standard an AI agent already speaks, so connecting one is configuration rather than a project. It also carries the scoping, redaction and audit rules with it, which a raw data export cannot.
Book your 30-minute MCP setup
On one call, we will:
- Connect your AI assistant or AI agent to Palera
- Scope it to one client, with personal data redacted
- Set up your first campaign live, by asking
- Turn on the audit log so you can see every action
Start read-only. Revoke access anytime. No change to your current AI contract.
