Healthcare and patient services
Appointment and recall campaigns, patient outreach and intake, on HIPAA-compliant infrastructure with consent tracked on the record.
Solutions
Built for floors that run many clients and many channels
Palera is built for BPOs, collections agencies, in-house contact centers and enrollment teams. The teams that get the most out of Palera have the same problem in different clothes: more conversations than people, more channels than systems that talk to each other, and an AI program somebody else is currently running.
BPOs and outsourcers
Run every client's AI agents in your platform, on their CCaaS or yours, and keep the account when the AI takes the seats.
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Collections and ARM
Work every account, prove every promise, and keep a contact rate that survives a compliance review.
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In-house contact centers
Deploy AI in front of customers with the controls that make it safe, and the grading that shows whether it is working.
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Enrollment and admissions
Reach more inquiries inside the window where they still convert, on whichever channel they answer.
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Also running on Palera
Sectors where the conversation is the business
Palera also runs programs in healthcare and patient services, solar and energy, telecom, and financial services.
Solar and energy
High-volume lead qualification where speed to first contact decides the sale, and the same lead is worked across call and text.
Telecom
Upgrades, retention and service recovery, where a customer moving between channels mid-issue is the normal case rather than the exception.
Financial services
Servicing and recovery work with disclosure requirements, attempt limits and an auditable record of what was promised.
Different sector, same two questions
Who is running your AI agents, and where does the conversation history live when you change your mind about them?
