Own the AI layer
Deploy, grade and govern your client's AI agents yourself, whoever built them.
Solutions / BPOs and outsourcers
Whoever manages the AI agents keeps the customer
Palera lets a BPO run its clients' AI agents itself, so the volume that leaves the BPO's seats arrives on the BPO's platform. Every conversation an AI agent takes is a seat a BPO loses, unless the BPO is the one running the AI. Your clients are buying AI either way, and the only question left is whether they buy it from you or around you.
The structural problem
Your revenue is indexed to seats. Your client's AI program is designed to remove them.
A BPO cannot stop a client's AI program from removing seats, and should not try. What a BPO can do is own the layer the AI runs on, so the volume that leaves its seats arrives on its own platform instead of somebody else's.
Own the record
The conversation history stays with you, which makes you hard to replace.
Own the reporting
The numbers the client reviews come out of your platform, in your meeting.
When a client wants to point their own AI at the work you do for them, you can give them governed, scoped, audited access through the Palera MCP server instead of exporting a copy of the relationship.
Built for your shape
Multi-client is the default, not a configuration
In Palera, each client is a first-class object with its own campaigns, numbers, knowledge base, dispositions, forms, dashboards and access. Palera was built by people who ran an outsourcer. Most contact center platforms were designed for one enterprise running its own floor, and multi-tenancy was added later.
- Every client administered from one platform, not separate tenants
- Agents work several clients in one interface without switching tools
- A dashboard per client, plus a rollup across all of them
- Client-safe scoping on every board and every report
The objection we hear first
My client mandates their CCaaS, so I cannot change platforms
You do not have to change platforms. Palera runs as a layer on top of the CCaaS your client insists on, taking the AI agents, the grading, the governance and the reporting, and leaving their telephony contract exactly where it is. Or run the whole floor on Palera as your full CCaaS, and the record and the AI layer work the same way.
The layer deployment turns a platform replacement decision into an operations decision, which is a conversation you can actually have this quarter.
Economics
A CCaaS seat at $150 a month carries roughly 2,740 conversations, which is about 5.5¢ a conversation before a single AI add-on. Palera starts under that and falls as you scale, and an idle seat costs you nothing at all.
Source: Palera analysis of per-seat CCaaS pricing.
There is no other CCaaS that can automate and manage as many clients and channels in one single agent interface. That has created efficiency which earns us more revenue per agent hour than any other platform we have ever used.Fred Weiner, TheConnection
We have worked with the well-known legacy CCaaS giants, and none of them could manage multiple clients and messaging channels in one clean view. We always had to cobble something together.Danielle Rabinowitz, Senior Manager, TheConnection
Bring us one client program
We will run it on your volume, on their CCaaS or ours, and you can see the economics before you move anything else.
