Copilot
Build conversational AI agents in Copilot Studio and put them on Palera's voice and text channels.
AI agent marketplace
Bring any AI agent.
Run it on every channel.
Put proven AI agents to work next to your live agents, on one conversation record. Lower cost per conversation, faster resolutions, and the freedom to change AI vendors without starting over.
AI agents
AeVox
Allegro Response
Retell AI
Copilot, Claude, ChatGPT
PaleraOne conversation record for AI and live agents
Channels
Voice
SMS
Live chat
WhatsApp and social
Works with the AI you already use
Run your contact center from Copilot, Claude or ChatGPT
Connect your own account through the Palera MCP server. Your AI model, your security terms, your data rules, with every channel and the full conversation record behind it.
Claude
Set up clients, campaigns and agents, pull any data point and build reports in plain language.
ChatGPT
Ask questions across every conversation and channel, already joined on one record.
Copilot, Claude and ChatGPT are trademarks of their respective owners. Palera connects to them through each customer's own account.
Or bring in a specialist
Connecting an AI agent is easy.
Building one that works is not.
Any platform can plug in an AI model. Getting an AI agent to handle real customers in collections, healthcare, insurance or enrollment, without hurting compliance or the customer relationship, takes people who have done it before. That is what our partners bring.
"AI agents are only as good as the people who design and train them. Our partners are the best at it, and our job is to give them every channel and every record they need to prove it."
Eric Kades Founder and CEO, Palera
01
Industry expertise
They know the regulations, the scripts and the edge cases of your industry, so the AI agent says the right thing the first time.
02
Conversation design
They design conversations that sound natural, stay on task and know exactly when to bring in a live agent.
03
Training that never stops
They train on real conversations and keep tuning after launch, so performance improves every month instead of drifting.
04
Focused on your results
Specialists live and die by outcomes. You work directly with the team that builds your agent, not a ticket queue.
Our commitment to our partners
We put you in front of our clientsWhen a client needs an AI agent, we introduce the specialist who fits their industry.
Your results carry your nameYour AI agents are scored on the same record as live agents, so clients see exactly what you deliver.
We handle the contact centerChannels, routing and compliance are built, so you spend your time designing and training AI agents.
Meet our launch partners
AI agents working with Palera
Each partner runs on Palera's channels and writes to the same record as your live agents, so every conversation is scored, reported and owned by you.
AeVox
AeVox
Enterprise voice AI that keeps track of goals and promises across long calls, reads caller emotion in real time and alerts a supervisor when a call escalates.
Best for: high-volume, regulated operations
Allegro Response
Allegro Response
AI voice bots delivered as a managed service, answering routine customer questions 24/7 so live agents can focus on complex conversations.
Best for: teams that want AI run for them
Retell AI
Retell AI
A voice agent platform for building, testing and deploying phone agents that handle inbound and outbound calls.
Best for: teams building their own voice agents
New AI agent partners are added every month.Apply to join the marketplace →
How it works
AI agents and live agents, managed the same way
01
Choose an AI agent
Pick a launch partner or bring your own. Switch any time without losing history.
02
Connect it to every channel
Palera supplies voice, SMS, live chat, WhatsApp and social, plus routing and compliance.
03
Score it like your people
Every conversation lands on one record, graded on your rubric next to your live agents.
Lower costPriced per conversation, never per seat
Faster resolutionsAny agent picks up with full history
Higher CSATRoute work to whoever performs best
No lock-inYour record stays when vendors change
For AI agent companies
Put your AI agents in front of contact centers
Your agents work real customer conversations next to live agents, with channels, compliance and reporting already built.
- Apply with the short form
- Sign the NDA after we confirm your application
- Get your materials: agreement, marketplace terms, technical guide
- Get connected to the Palera MCP server and API
